Built for independent travel agents

Every missed call is a booking you lost.

Cassiora Voice is an AI booking assistant that answers your phone after hours — in your agency's name. It captures the full enquiry, alerts you instantly, and you call back to close the sale next morning.

Answers day, night & weekends
Your agency's name & voice
No long-term contract
Set up in a day
Private dashboard with call details
Telegram, email & SMS alerts
24/7Every call answered
In your nameAnswers as your agency
InstantTelegram, email & SMS alerts
Any timeCancel, no notice period
Every trip typeFlights, tours & packages
How it works

From missed call to booked client
in four steps

No new software to learn. No changes to how you sell. Your phone just stops going to voicemail.

Step 1

The call is answered — in your name

Evenings, weekends, busy periods: the AI booking assistant picks up as your agency, with your greeting and your callback promise.

Step 2

The full enquiry is captured

Route, dates, passengers, cabin preference, budget and the customer's contact details — collected naturally in conversation.

Step 3

You're alerted instantly

A Telegram message lands on your phone the moment the call ends, with everything you need to prepare the quote.

Step 4

You call back and close

Every lead is logged to your own private lead database. You quote your own fares and keep 100% of the sale.

The technology

How the AI actually works

Cassiora Voice is an autonomous AI agent. It plans and runs the whole conversation itself, adapts as it goes, and connects to your tools — with no human supervising the call.

It runs the whole call on its own

From greeting to sign-off, the assistant works through a multi-step conversation autonomously — introducing your agency, gathering contact details, qualifying the enquiry and confirming everything back. Nobody listens in and no human is involved at any point.

It adapts to each caller in real time

It first works out whether the caller wants flights, a tour or both, then changes which questions it asks. A honeymoon package enquiry and a straightforward return flight follow completely different paths through the same conversation.

It connects to your tools automatically

The moment a call ends it writes the lead to your private database, sends a Telegram alert to your phone and emails a full summary — through live API connections, with no manual step in between.

It knows when to hand over

If a caller asks something it shouldn't answer — live fares, baggage rules or availability — it says so honestly and promises a callback from your team rather than guessing. Complex cases always escalate to a human.

Features

Built for how travel agents actually work

Designed with independent, specialist agencies in mind — not a generic call-centre bot.

Your brand, not ours

Callers hear your agency's name, your specialisms and your opening hours. Nobody ever knows it isn't your own staff.

Natural, professional conversation

It speaks clearly and naturally, understands real-world callers, and always stays polite about what it can and can't do out of hours.

Instant Telegram, email & SMS alerts

Each lead arrives on your phone within seconds of the call ending — route, dates, passengers and callback number, plus a full PDF transcript by email and a confirmation text to your customer.

Your own private lead database

Every enquiry is logged to a private database only you can see, with a built-in follow-up tracker: New, Contacted, Booked.

No prices quoted, no bookings taken

The AI booking assistant never quotes fares or takes payment. You stay in full control of pricing, margins and compliance.

Transparent billing portal

A private dashboard shows your minutes, calls and monthly cost — with full call summaries and downloadable statements.

You stay in control

We capture the lead.
You keep the sale.

Cassiora Voice is an AI booking assistant, not a rival. It never quotes a price, never takes a card, never books a seat — so your fares, your margin and your customer relationship stay entirely yours.

Compliance stays simple

Because no money changes hands on the call, your existing ATOL and payment arrangements are untouched.

Complete data isolation

Your leads go to your own private database and your own Telegram — never shared, pooled or seen by other agencies.

Set up in a day

Tell us your agency name and specialisms. We configure the AI booking assistant and you're live — no software installs.

Customer calls after hoursAnswered in your agency's name
Enquiry captured in fullRoute, dates, passengers, contact
You get the lead instantlyTelegram alert + your private database
You close the saleYour fares, your margin, your client
Pricing

Simple, transparent pricing.

One monthly plan with your call minutes included. No long-term contract, and a private dashboard so you always know exactly what you're paying for.

£150 /month
60 minutes included — around 20 lead calls. Extra minutes are 20p each.
  • Answers day, night, weekends and busy periods
  • Flight, tour and holiday package enquiries
  • Instant Telegram, email & SMS alerts, plus your own lead database
  • Private billing dashboard with every call, transcript and cost
  • Set up in about a day — no software to install
  • No long-term contract or notice period
Book a free demo
Full calls

Watch a full call, start to finish

No cuts, no cherry-picking — the complete transcript, and everything that happens the instant it ends.

Swift Travel · Reception
Live call — 9:42 pm
04:50
Thank you for calling Swift Travel. Our office is closed right now, but I can take your travel enquiry and the team will call you back first thing tomorrow. This call is recorded. Can I start with your name?
Hi, it's Emma.
Thanks, Emma. How can I help today — flights, or a tour or holiday package?
Flights. We need to get to Dubai.
Great — is this one-way, return, or multi-city?
Return. Me and my nine-year-old.
Two of you, then — London to Dubai, return. Do you have dates yet?
10th of October out, back on the 20th.
Are those dates fixed, or is there any flexibility if it helps with the fare?
We could shift a day or two either way if it saves us money.
Good to know, I'll note that. Anything else on the itinerary?
Actually — could we also stop in Abu Dhabi on the way back? My sister's there.
No problem — London, Dubai, Abu Dhabi, London it is. Roughly how many nights in Abu Dhabi?
Two or three.
Got it. Any cabin preference?
Economy's fine.
And any seat preference — window or aisle?
Window for me, whatever works for my daughter.
Noted. Do you have a frequent flyer number you'd like added?
Yes, it's BA, then 1234567.
Got that down. Roughly what would this cost, though?
I can't confirm live prices, but the team will call you back first thing tomorrow with exact options.
Okay. Do we need a visa for the UAE?
Good question, but that's outside what I can confirm on this call — I'll flag it so the team covers it when they call you back.
Fair enough. How much luggage can we take?
That depends on the fare type, so I'll leave that with the team too — better than me guessing and it being wrong.
Makes sense. Will we need travel insurance sorted as well?
Happy to flag that for the team — do you already have annual cover, or would you need it arranged?
We'd probably need it arranged.
Noted. Best callback number?
07700 900 123.
Reading that back — 07700, 900, 123 — correct?
Yes.
Perfect. Two of you — London, Dubai, two to three nights in Abu Dhabi, back to London, 10th to 20th of October with a day or two's flexibility, economy, window seat, frequent flyer number noted. The team will call back tomorrow with pricing, visa guidance, baggage allowance and insurance options. Thanks, Emma.
Lead captured
RouteLON → DXB → AUH → LON
Dates10–20 Oct · ±1–2 days flexible
Passengers2 (1 adult, 1 child)
Callback07700 900123
Thank you for calling Swift Travel. Our office is closed right now, but I can take your travel enquiry and the team will call you back first thing tomorrow. This call is recorded. Can I start with your name?
Hi, John here.
Thanks, John. How can I help today — flights, or a tour or holiday package?
A holiday — somewhere relaxing, maybe with some culture too. Not sure where, honestly.
No problem, I can help narrow that down. Any regions you like the sound of?
Maybe Portugal or Italy?
I'll note both. Dates in mind?
First two weeks of September, just me and my wife.
Are those dates fixed, or could you shift by a few days if it opens up better options?
We're pretty flexible, honestly — could move by three or four days either way.
That's helpful, noted. In terms of pace — relaxed, balanced, or a fuller itinerary?
Balanced. We don't want to be rushed, but we don't want to sit around either.
And what appeals most — culture, food, relaxation, adventure, nature?
Culture and food, definitely.
What kind of accommodation are you picturing — a hotel, a villa, something boutique?
A nice boutique hotel would be lovely.
Anything you'd rather avoid?
Early starts. And nothing too strenuous — my knees aren't what they were.
Given that, should we steer clear of hilly spots or places with lots of steps?
Good thinking — yes please.
Noted. Roughly what budget are you working with?
Around two and a half thousand, all in.
That's helpful — I can't confirm exact pricing, but the team will call back with real options in that range.
Does the hotel need a pool?
That's the kind of detail the team will nail down when they call — depends which option you go with.
Will we need travel insurance for this?
Good to flag — do you already have annual cover, or would that need arranging too?
We've got annual cover already, that's sorted.
Good to know. Is this trip for any particular occasion, or just a well-earned break?
Just a well-earned break, honestly — it's been a long year.
Sounds like exactly what you need. Last thing — what's the best number to reach you on?
07700 900 456, that's my mobile.
Let me just repeat that back to make sure I've got it right — 07700, 900, 456?
Spot on.
Perfect. A couple, Portugal or Italy, first two weeks of September with a few days' flexibility, balanced pace, culture and food, boutique hotel, avoiding hills and steps, budget around two and a half thousand, insurance already covered. The team will call back tomorrow. Thanks, John.
Lead captured
DestinationPortugal or Italy
DatesEarly Sep · ±3–4 days flexible
TravellersCouple, balanced pace
Callback07700 900456
The moment the call ends
Three things happen instantly
Email — to the agency
New enquiry — Swift Travel
Caller: Emma · 07700 900123 Route: London → Dubai (+ Abu Dhabi) Dates: 10–20 Oct (flexible ±1–2 days) Passengers: 1 adult, 1 child · Economy, window seat Frequent flyer: BA 1234567 Notes: Visa, baggage allowance and insurance flagged for callback.
📎 Full conversation attached as PDF
Telegram — to the agency
🆕 New enquiry — Swift Travel 👤 Emma · 📞 07700 900123 ✈️ London → Dubai · 10 Oct – 20 Oct · 1 adult, 1 child 📝 Stop in Abu Dhabi (2–3 nights). Flexible ±1–2 days. Visa, baggage and insurance flagged.
SMS — to the caller
Thanks for calling Swift Travel! We've got your travel enquiry and someone from our team will call you back first thing tomorrow.
Email — to the agency
New enquiry — Swift Travel
Caller: John · 07700 900456 Tour: Portugal or Italy · couple · balanced pace Dates: Early Sep (flexible ±3–4 days) Focus: Culture and food · boutique hotel · no early starts, avoid hills/steps Budget: ~£2,500 · insurance already covered Notes: Asked about hotel pool — flag for callback.
📎 Full conversation attached as PDF
Telegram — to the agency
🆕 New enquiry — Swift Travel 👤 John · 📞 07700 900456 🎒 Tour: Portugal or Italy, couple, balanced pace, culture & food, boutique hotel, avoid hills/steps 💰 Budget: ~£2,500 · insurance covered 📝 Asked about pool — flagged for callback.
SMS — to the caller
Thanks for calling Swift Travel! We've got your travel enquiry and someone from our team will call you back first thing tomorrow.
FAQ

Questions agents ask us

Will my customers know it's an AI?
The AI booking assistant speaks naturally, in your agency's name, and handles the conversation the way a good front-desk colleague would. It's always polite about what it can and can't do — it takes the enquiry and promises a callback from your team, which is exactly what customers expect out of hours.
Does it quote prices or take bookings?
No — by design. It never quotes fares, never takes payment and never confirms a booking. It captures the enquiry and hands it to you, so your pricing, your margin and your ATOL/payment arrangements stay exactly as they are today.
What happens to my leads? Who can see them?
Each agency has its own completely separate lead database. The moment a call ends, you get a Telegram message and an email (with the full call transcript attached as a PDF) sent to your agency's admin contact, at no extra cost — included in your plan. Your customer also gets an SMS confirming their enquiry was received. Your leads are never pooled, shared or visible to any other agency.
How long does setup take?
Usually within a day. You tell us your agency name, specialisms and callback promise — we configure your AI booking assistant and you simply forward your calls (out of hours, or all the time — your choice).
How do I know what I'll be charged?
Your plan is £150 per month including 60 minutes of call time, then 20p for each extra minute. A private billing portal shows every call, its duration and your running monthly total — plus a downloadable statement. No surprises.
I have more than one branch — can one subscription cover all of them?
Each subscription is for one agency at one primary number, sized for a single independent agency's typical call volume. If you operate multiple branches or locations, or have any questions or a different setup in mind, just get in touch — we're there to help.

Stop losing bookings to voicemail.

Book a free demo — we'll set up a live test line so you can call your own AI booking assistant and hear it for yourself.

Book a free demo