Last updated: 21 July 2026
These terms govern use of the Cassiora Voice AI booking assistant service ("Service"), provided by Cassiora, United Kingdom ("we", "us"), by a subscribing travel agency ("Customer", "you").
Cassiora Voice answers calls to a designated phone number on the Customer's behalf, captures caller enquiries (name, contact details, travel requirements) and forwards them to the Customer via Telegram, email and/or a private lead database. The Service is a booking assistant only: it does not quote fares, take payment, or make bookings on the Customer's behalf.
The Service is billed on a monthly plan plus usage (minutes handled by the AI booking assistant), as agreed at the time of sign-up or discussed during your demo. We reserve the right to charge a setup fee at our discretion. Fees are payable monthly in advance or as otherwise agreed. We reserve the right to suspend the Service for accounts with overdue payment.
Each subscription covers one travel agency trading as a single business at a single primary phone number. It is not a multi-location or multi-branch plan: if you operate more than one branch, franchise, or separately-staffed location, each requires its own subscription and its own dedicated number — please contact us to arrange this rather than routing multiple locations through one account.
Included minutes are sized for a single independent agency's typical call volume. Extra minutes are billed at the rate agreed at sign-up, so higher usage is never blocked — but we reserve the right to review accounts whose usage pattern is consistent with multiple locations, a call centre, or resale to third parties operating under a different business name, and to require those accounts to move to a suitable multi-location plan or additional subscription. We will always contact you first before making any change.
Cassiora Voice does not act as a travel agent, tour operator, or payment processor. All quotes, bookings, ATOL protection and financial transactions with the end customer remain solely the Customer's responsibility.
Either party may cancel the subscription with notice as agreed at sign-up. No refunds are given for partial months already billed, unless otherwise agreed in writing.
Use of the Service is also governed by our Privacy Policy, which explains how caller and Customer data is collected, used and shared with our sub-processors (Twilio, Retell AI, Cloudflare, Telegram, Google Sheets/Supabase, Brevo).
The Service is provided "as is". We are not liable for missed calls, technical outages, mis-transcribed enquiries, or indirect/consequential losses arising from use of the Service, to the maximum extent permitted by law.
We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance.
Cassiora Voice is a trading style of Cassiora, United Kingdom (sole trader). For any queries, contact [email protected].
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